All prices are listed and payments are processed in US dollars. We accept payment methods via: credit/debit cards (Visa, MasterCard, etc.) and PayPal. For more information, please check here.
2. Which size should I order?
We attach the size chart in the product description and we use the US/EU size chart.
3. Can I use multiple discount codes on a single order?
Discount codes don't stack. If you have a 10% off discount, they can't also use a "free shipping" coupon. Only one discount at a time can apply to a single order.
4. What if I forgot my discount code?
When you make a purchase, you accept the price stated. Unfortunately, we cannot apply a discount code or reimburse you once you have completed your order.
5. Why am I being double-charged?
If you detect two charges on your bank account for the same amount, please verify if you have received two confirmation orders in your inbox. In case you only wanted to purchase one, please contact us via this email address email@example.com and provide the order ID you want to cancel and we will proceed with the reimbursement.
6. Why have I not received an order confirmation?
If an order was placed and processed successfully, you should have received an automated order confirmation via email. Please check your Spam/Junk mailbox again if you do not see any email in your inbox. If you checked your Spam/Junk mailbox and still did not receive the confirmation email, we recommend you contact us via this email address firstname.lastname@example.org so we may investigate this for you.
7. How can I modify my order?
All modifications to the order (such as cancel, change the design, change size, change shipping address.etc) must be informed to our customer service via the email address within 24 hours after you successfully place the order.
Please keep in mind that any cancellation after 24 hours upon approval of the order will no longer be allowed.
8. How can I change my billing address?
Unfortunately, we are unable to edit the billing address once an order has been placed. If you receive the confirmation email for your most recent order and the billing address is incorrect but the shipping address is correct, you will still be able to receive your order.
9. Do you have a phone line I can call?
At this time, we do not offer customer support by phone. We understand that this may be frustrating, and we do hope to implement a phone service option in the future. Please consider emailing us via this email address email@example.com if you have any questions or requests.
Please check the information HERE.
If your missing item was shipped from a different fulfillment location, it may still be in-transit to you.
If you are not able to locate an additional shipment and you are still missing items, please contact our support team via this email address firstname.lastname@example.org with photos of the items you received and the received package's cover including the detailed shipping label.
11. I received the items that are not as described.
If the item you received arrived doesn't match the description, you should follow the steps below:
- Compare the items you received to the description on the product detail page. Please allow the 20% difference between advertised images and the actual item you received as sometimes advertised images may slightly different from actual items in terms of color due to the lighting during photo shooting or the monitor's display.
- If your items are still significantly different compared to the photos or description, please contact our support team via this email address email@example.com , send us photos of the items you received and the received package's cover including the detailed shipping label to best assist you.
- If the product is defective or does not properly function as advertised, feel free to let us know. We will take responsibility for any damage that occurred during the production process and delivery.
Please note that the most optimal pictures should be taken on a flat surface, with the tag and error of the items clearly displayed. We’ll send you replacements as soon as we confirm the situation, no need to return the defective ones. We will use this information to help you with your order, and eliminate errors in the future.
Caution: This warranty only covers manufacturing defects and does not cover:
- Damage caused by accident
- Improper care
- Normal wear and tear
- Break down of colors and materials due to sun exposure
- Aftermarket modification
Our policy may last 14 days from the arrival date. If 14 days have gone by since you received the item, unfortunately, we can’t offer you a full refund or replacement.
12. When will I receive a replacement?
Please check the information HERE.
13. What evidence should I submit for a replacement?
To file a claim, please send us an email to firstname.lastname@example.org and include the following information (this is a must):
- Information of your order: ID order, name and email you used to place the order, name of product and date of order.
- All evidence to clarify the shipping/product error is very important to our replacement process.
- All required pictures must be sent. Otherwise, we cannot process the replacement items.
You can find the following attached pictures as examples:
- picture of the shipping label;
- picture of the product; and
- picture of the product and the error you discovered (flawed material, different design, different size)
14. How do I return an item?
Currently, we do not have policies regarding the return of an item. Instead, kindly refer to our refund and replacement policy here.
We work hard to let you know what to expect from your item so you're delighted when you get it. We offer detailed product images and descriptions, as well as the ability to preview a lot of items.
Items you receive that are free from defects and made as ordered and as described on our website are not returnable. Of course, if an error is ours, we'll replace the item at no charge to you.
Please Note: In some cases we may request a photo of the item you have received in order to provide the best possible resolution and unauthorized returns will not be accepted.
Shipping charges are non refundable and we do not reimburse return shipping costs.
15. When will I receive my refund?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, you will see the refund amount on your payment account within 3-7 business days with PayPal and 8 -15 business days with Credit Card, depending on the process of your bank.
In case the credit has not been posted to your account yet, please contact the card-issuing bank for further assistance.