I. WHEN WILL MY ITEMS BE SHIPPED?
- All items are subject to a handling period before they are dispatched.
- 99% of orders leave the warehouse within 3-5 business days after payment.
- We will notify you by email when your items have been shipped.
- This refers to the time it takes for items to be shipped from our warehouse to the destination.
- Production time: The time when your order waits in the production queue until it is produced.
- Shipping time: From the time the package is handed over to the delivery company to the time it arrives at its destination.
In addition, if your order is personalized and/or needs adjustment, it may take a few days for our designer to create a complete art file. The design time will depend on the necessary adjustment (much or little, easy or difficult) and can last for 1-5 days or more.
Note: During peak seasons, your parcel may arrive later than expected. We are so sorry for this inconvenience and hope that you can understand us.
II. ESTIMATED TIME OF ARRIVAL
|Mug||3 - 5 days||5 - 7 days||8 - 12 days|
2 - 5 days
3 - 7 days
5 - 12 days
- The above time frame is only applied to shipments to the US by the standard shipping method ("days" here means "business days").
- The majority of our orders are processed and shipped within the time frame we offer above. However, it is only an estimate and can differ on a case-by-case basis. Some items/orders may require a longer ship-out and/or delivery time frame.
- Due to unforeseeable delivery bottlenecks with our suppliers as well as delivery companies, deliveries may be a little bit delayed. We apologize for any inconvenience that this may cause you.
- Holiday shipping: Due to certain US and international holidays, especially during peak seasons, it may take us a little longer than you expect to ship out your order.
- International orders: Additional days may be necessary if orders have to go through customs. We have no control over the customs process and apologize for any inconvenience due to delivery delays resulting from this.
III. WHERE ARE MY ITEMS COMING FROM?
Our main fulfillment house is located in the US, and some of our special items are located in other countries such as the United Kingdom and China.
IV. WILL MY ITEMS BE SENT IN ONE PACKAGE?
- For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
- Please keep this in mind when receiving deliveries.
V. WHICH SIZE SHOULD I ORDER?
We attach the size chart in the product description and we use the US/EU size chart.
VI. HOW CAN I MODIFY MY ORDER?
- We only allow order modifications within 24 hours from payment.
- If you cannot connect to our ticket system above, please contact us at email@example.com
VII. CAN I RECEIVE MY ORDER IN MY COUNTRY?
We provide worldwide shipping. However, there are some locations we are unable to deliver to. If you happen to be located in one of those countries, we will contact you.
VIII. HOW CAN I TRACK MY ORDER?
- We provide tracking numbers for all orders.
- It may take up to 5-7 business days after your order has been shipped for your tracking information to become available online (it may take even longer depending on how fast the postal services are processing shipments).
- You can track your order via the following link:
IX. WHAT IS YOUR RETURN AND REPLACEMENT POLICY?
Because our products are printed and unique, we only process replacements in case your order meets the 5 criteria listed below:
- within 5 days after receiving your order, you have to notify us of the defective product;
- the product has been crushed or damaged;
- the print quality is blurry or not the same as the pictures on our website;
- the product is of a different design or size from your order; and
- if you cannot connect to our ticket system above, please contact us at firstname.lastname@example.org
X. WHAT EVIDENCE SHOULD I SUBMIT FOR RETURN OR REPLACEMENT?
- Information of your order: ID order, name and email you used to place the order, name of product and date of order.
- All evidence to clarify the shipping/product error is very important to our replacement process.
- All required pictures must be sent. Otherwise, we cannot process the replacement items.
You can find the following attached pictures as examples:
- picture of the shipping label;
- picture of the product; and
- picture of the product and the error you discovered (flawed material, different design, different size).
Wondering how to track your order? When your order is shipped, you will receive a Shipping Confirmation email from us with your tracking number in it.