Refunds & Returns

Modification Request

Changed your mind about the order? No problem!

Order is only eligible for modification within 24 hours after you have placed your order.

Note: Once your order is being processed or in transit, we can no longer make any modifications for you.


Your satisfaction is our #1 priority.

If you are not happy with your purchase or it seems to be different than what you expected, please Contact Us. Our customer service team will review your request and send out further instructions to make sure you have the best experience with your Personalizedwitch orders.

You do not receive your order

If your delivery is delayed than expected, you do have the right to request a refund or a new replacement for that order. Contact us, we will assist you with the highest priority.
- Your request must be submitted to our team within 2 months since you placed the order. After that time, the tracking information might be expired so it will be impossible for us to assist you further.
- In case we proceed with a refund. It will go back to your account in 5-10 business days, depending on your bank’s progress.
When do you receive a replacement?

We will process a replacement without any extra fee on your part if you have one of the problems below:

  • non-receipt of the product within the guaranteed time (the shipping time frame is about 7- 20 bussiness days excluding 5-7 days of processing, it can be longer in peak or holiday season);
  • receipt of a wrong item (wrong customized information on the product, wrong product or blurry product); and
  • receipt of a damaged product (broken).

Note: In case you do not want a replacement, you can request for a refund.  There is no need to return the wrong or defective item.

We do not process a refund in the following cases:

  • your order did not arrive due to factors within your control (i.e. providing the wrong shipping address, not being at home to receive the delivery, not picking up the packages as requested); and
  • your order did not arrive due to exceptional circumstances outside the control of Our Store (i.e. not being cleared by your country's customs, being delayed by a natural disaster, showing "delivered" in the tracking system, having been shipped into your mailbox but gotten lost).

* Click Contact us and submit refund requests within 15 days after the guaranteed period for delivery (20 days) has expired. You can do this by sending a message on the Contact Us page.

If your request is approved, the refund will be credited to your account or to the original method of payment within 7 business days.


We do not offer exchanges/returns for size unless it is our fault for sending the wrong-size items. For other reasons like sewing or printing problems, we will take care of them all for you. Please contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorize you to do so.